Investigating - We are currently experiencing issues navigating the web portal and contacts are not populating.
Customers are advised to upload a CSV to send to campaigns or broadcasts while the engineers work to resolve the issue.

 Impact:
- Contacts requests may fail to complete
- Campaigns using contacts are also likely to fail

Thank you for your patience as we work to resolve these issues.

Jul 25, 2024 - 07:36 AEST
Gateway ? Operational
API ? Operational
Web Portal ? Degraded Performance
Email to SMS ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 25, 2024

Unresolved incident: Webportal and Contacts Errors.

Jul 24, 2024
Resolved - This incident has been resolved.
Jul 24, 14:37 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 24, 13:23 AEST
Update - We have identified the root cause of this issue and are working on remediation activities.

Outbound messages are being sent as normal, however they may not show as being sent or delivered within the web portal. There are slight delays to updating the webhooks events, sent messages page, campaign reports and inbox.

Jul 24, 12:04 AEST
Update - We have identified the root cause of this issue and are working on remediation activities.

Outbound messages are being sent as normal, however they may not show as being sent or delivered within the web portal. There are delays to updating the sent messages page, campaign reports and inbox.

Jul 24, 10:40 AEST
Identified - We are continuing to work on a fix for this issue.

Outbound messages are being sent as normal, however they may not show as being sent or delivered within the web portal. There are delays to updating the sent messages page, campaign reports and inbox.

Message delivery reporting and Inbox notifications services are still experiencing delays between 10 and 30 minutes.

Recommendations:
- Customers are advised not to resend campaigns currently.
- Please allow time for message delivery reporting and inbox notification processing to catch up.

Jul 24, 08:56 AEST
Update - Our engineering team has been mobilized and is currently addressing the issue.

We are currently experiencing delays with inbound SMS and Reporting.

Our teams have been alerted and are actively working to identify and resolve the issue. We recommend that customers refrain from resending campaigns and allow time for message processing to catch up.

Impact:
- Inbound message receiving is delayed for inbox
- Delivery receipts are delayed.
- Message reporting is delayed.

Thank you for your patience as we work to resolve these issues.

Jul 24, 06:48 AEST
Investigating - We are currently experiencing delays with inbound SMS and Reporting.

Our teams have been alerted and are actively working to identify and resolve the issue. We recommend that customers refrain from resending campaigns and allow time for message processing to catch up.

Impact:
- Inbound message receiving is delayed for inbox
- Delivery receipts are delayed.
- Message reporting is delayed.

Thank you for your patience as we work to resolve these issues.

Jul 24, 04:29 AEST
Jul 23, 2024
Resolved - This incident has been resolved.
Jul 23, 16:54 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 23, 15:27 AEST
Update - We have identified the root cause of this issue and are working on remediation activities.

Outbound messages are being sent as normal, however they may not show as being sent or delivered within the web portal. There are delays to updating the sent messages page, campaign reports and inbox.

Message delivery reporting and Inbox notifications services are still experiencing delays between 15 and 90 minutes.

Recommendations:
- Customers are advised not to resend campaigns currently.
- Please allow time for message delivery reporting and inbox notification processing to catch up.

Jul 23, 14:43 AEST
Update - We are continuing to work on a fix for this issue.

Outbound sending is not impacted.

Reporting services are 1.2 hours delayed.

Impact:
- Inbound message receiving is delayed for inbox
- Delivery receipts are delayed.
- Message reporting is delayed.

We recommend that customers refrain from resending campaigns and allow time for message processing to catch up.

Jul 23, 12:37 AEST
Update - We are continuing to work on a fix for this issue.

Outbound sending is not impacted.

Reporting services are 1.2 hours delayed.

Impact:
- Inbound message receiving is delayed for inbox
- Delivery receipts are delayed.
- Message reporting is delayed.

We recommend that customers refrain from resending campaigns and allow time for message processing to catch up.

Jul 23, 11:25 AEST
Update - We are continuing to work on a fix for this issue.

Outbound sending is not impacted.

Reporting services are 1.5 hours delayed.

Impact:
- Inbound message receiving is delayed for inbox
- Delivery receipts are delayed.
- Message reporting is delayed.

We recommend that customers refrain from resending campaigns and allow time for message processing to catch up.

Jul 23, 10:13 AEST
Identified - The issue has been identified and a fix is being implemented.

Outbound sending is not impacted.

Reporting services are 1.5 hours delayed.

Impact:
- Inbound message receiving is delayed for inbox
- Delivery receipts are delayed.
- Message reporting is delayed.

We recommend that customers refrain from resending campaigns and allow time for message processing to catch up.

Jul 23, 08:50 AEST
Investigating - We are currently experiencing delays with inbound SMS and Reporting.

Our teams have been alerted and are actively working to identify and resolve the issue. We recommend that customers refrain from resending campaigns and allow time for message processing to catch up.

Impact:
- inbound message receiving is delayed for inbox
- Delivery receipts are delayed.
- Message reporting is delayed.

Thank you for your patience as we work to resolve these issues.

Jul 23, 05:23 AEST
Resolved - This incident has been resolved.
Jul 23, 03:45 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 22, 18:27 AEST
Identified - The issue has been identified and a fix is being implemented.
Jul 22, 14:27 AEST
Update - We are continuing to monitor for any further issues.
Jul 22, 13:39 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 22, 12:49 AEST
Identified - The issue has been identified and a fix is being implemented.
Jul 22, 10:27 AEST
Investigating - We are currently experiencing delays with Outbound SMS and Reporting.

Our teams have been alerted and are actively working to identify and resolve the issue. We recommend that customers refrain from resending campaigns and allow time for message processing to catch up.

Impact:
- Outbound message sending is delayed.
- Delivery receipts are delayed.
- Message reporting is delayed.
- Thank you for your patience as we work to resolve these issues.

Jul 22, 10:13 AEST
Jul 22, 2024
Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024
Resolved - This incident has been resolved.
Jul 16, 13:13 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 16, 11:47 AEST
Identified - We have identified an issue with accessing the MessageNet Legacy API endpoints and sending SMS messages. Our engineers are currently investigating the problem.

The issue has been isolated to prepaid accounts only. Postpaid accounts remain fully operational.

Jul 16, 10:53 AEST
Investigating - We have determined there is an issue in reaching the MessageNet Legacy API endpoints and sending SMS. Our engineers are currently investigating the issue.
Jul 16, 09:35 AEST
Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.